Salary packaging support in response to COVID-19
We are still here and ready to help you get the most from your salary packaging benefits.
For the latest updates and information on our COVID-19 response, visit our dedicated web page click here
The feedback we receive from our customers is as at the heart of the improvements we make to our service delivery. So we welcome your feedback, good and otherwise.
If you would like to let us know about an experience you’ve had, email us firstname.lastname@example.org or call 1300 01 02 03 to speak with a member of our service team.
When things don’t go as they should, and you feel we’re not meeting our commitment to you, we appreciate you letting us know.
To ensure a satisfactory resolution, contact the team handling your benefits on 1300 01 02 03 or email email@example.com.
If you have been provided with financial advice or have a concern regarding an application for credit and are not satisfied with our final response, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to customers.
Telephone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001