We're working differently right now.

 

With the COVID-19 pandemic confronting us all, we've introduced contingencies to help protect the safety and wellbeing of you, your colleagues and our Selectus team members.

Most of our team are working from home - but we are here, fully staffed and working hard to maintain our service and ensure there is no interruption to your payments.

As the situation develops, we may need to make changes to the way we do things. We will provide any updates on this page.

You can continue to contact us here or call 1300 01 02 03.

 

Updated 03 April 2020

 

COVID-19 FAQs

Can I still contact you by phone?

You can continue to contact us on 1300 01 02 03 and our service team is operating at full capacity. However major phone carrier networks are experiencing intermittent congestion so your ability to contact us, and for us to contact you, may be impacted.

Can I pause my novated lease repayments?

If circumstances have changed or you are experiencing financial hardship, your financier will be able to provide you with your repayment options. Once you have spoken to your financier, contact us on 1300 01 02 03 to adjust your salary packaging arrangements.

What's the best way to change my salary packaging arrangements now?

Contact us on 1300 01 02 03 to adjust your salary packaging arrangements.

I need to work from home. Can I salary package my home office equipment?

Some employers allow salary packaging of personal electronic devices and home office equipment. To confirm what benefits are available to you, simply contact us here or on 1300 01 02 03.

Why is my Super balance fluctuating? Have you stopped paying deductions to my Super fund?

Your payments to your Super fund are being paid as normal, however global financial markets might be affecting your super balance.

I'm using my car less often, can I reduce my running cost deductions?

Yes, you can adjust your budgets by contacting us on 1300 01 02 03. Just be sure to leave enough funds in your account each month to cover your fuel and maintenance expenses.

I have Lease Protection Insurance on my car, does this cover job loss?

The insurer assesses each claim thoroughly on a case-by-case basis to consider personal circumstances. To make a claim or review your insurance options please contact us on 1300 01 02 03.

We encourage you to read the lease protection insurance Product Disclosure Statement (PDS) noting there are exclusions on loan protection products relating to pandemics declared by the World Health Organisation.

Will you still be visiting my workplace?

In-line with Government recommendations, our team members will temporarily cease to visit physical workplaces until these recommendations are lifted. We are conducting webinars and have added more phone appointments (available both during and after business hours) to ensure we continue to help new members set up salary packaging

What is the best way to learn more about salary packaging with Selectus now?

All up to date information about the benefits of salary packaging can be found on this website. You can find the most common salary packaging questions and answers here.

If you have a specific question, you can contact us by clicking here.

How do I sign up for salary packaging now?

If you are new to salary packaging and ready to get started, you can contact us by clicking here or on 1300 01 02 03.

 

Please check this page regularly for updates.